Live Online Classroom & Open Session
Technical Prerequisites

Below are some frequently asked questions regarding the technical prerequisites for our Live Online Classrooms & Open Sessions. If your question is not answered in the FAQ below, please send an email to support.academy@no-monkey.com
We will get back to you with a solution right away!

FAQ
Access

Questions considering browser, firewall settings, etc.

Which browsers meet all criteria?

  • Participants have an HTML5 capable browser (Chrome, Firefox, Edge) on their desktop operating system



  • JavaScript is enabled at the browser and domain


  • Synchronized audio input and is set up on the system (implicitly via telephone), e.g. using a headset

Do I need to make changes to my firewall?

  • The firewall of the computer or network firewall does not block outgoing connections to all NO MONKEY sub-domains *.no-monkey.com. The WebRTC protocol (tunneling is done via a TURN server and can be tested in advance with https://test.webrtc.org/)


  • TCP/IP ports 80/443 (for HTTP/HTTPS)


  • UDP ports in the range 16384 - 32768 (for FreeSWITCH/HTML5 RTP streams)

FAQ
Infrastructure

Questions considering your bandwidth, workplace, etc.

What do I need to consider about my workplace?

The computer has:

  • A downstream bandwidth of at least 3 MBit/s and upstream of 1 MBit/s


  • Recommended to have a quad core processor and 8 GB working memory or more


  • Recommended to have a workplace with two screens where one is of 24" inch, mouse and keyboard