Frequently Asked 
Questions

All About Live Online Trainings

Q: What are NO MONKEY Live Online Trainings? 
A: Live Online Trainings are held privately for one organization. They give managers the flexibility to choose when the training will take place, the time frame, and how many learners will participate. Trainings are conducted in small classes where learners receive a personalized, high-quality education from one of our hand-picked SAP security experts. Learners can ask questions and receive answers on the spot from the instructor and other co-learners as they trouble shoot, solve puzzles, or complete exercises together.  To ensure interactive learning experiences your class size is capped at 14 learners and requires a minimum of 7 learners to take place.

Q: What are NO MONKEY Open Training Sessions?
A: Open Training Sessions are held in a virtual classroom and led by a live instructor. As opposed to our Live Online Training option, where classes are held privately for one organization, these trainings are ‘open’ for multiple organizations to learn together. This learning option provides easy access to hard-to-find SAP security training for small teams and individuals. Open Training Sessions trainings are pre-scheduled and offered on a monthly basis. That means you get the flexibility to register months in advance or last minute. To ensure interactive learning experiences your class size is capped at 14 learners and requires a minimum of 7 learners to take place.

Q: How long does a typical Live Online Training last?  
A: The duration of each Live Online Training is dependent on the training topic. Most trainings require 4-8 hours to complete. Managers have the flexibility to split up training sessions to satisfy organizational and employee needs. You can find the duration of each training listed on the course description.

Q: Are NO MONKEY Live Online Trainings and Open Training Sessions offered in multiple languages ?  
A: All NO MONKEY courses are designed in English to accommodate our global market. Currently we offer a select amount of live trainings in German and continue to do so based on request.  If you identify a training that you would like receive in the German language,  get in contact[HERE] 

Q: How many people can participate in a Live Online or Open Training?  
A: All live trainings require a minimum of 7learners and are capped off at a maximum of 14 participants. 

Q: Can I attend my Live Online or an Open Training with my mobile device?  
A: Moblie devices are not compatible for Live Online Trainings or Open sessions. These trainings are held in virtual classrooms, are highly interactive, and involve gamified content and live exercises that require a fully equipped workstation.

Q: What kind of computer or operating system do I need in order to participate in a Live Online Training?  
A: You’ll need an HTML5 capable browser (Chrome, Firefox,  Edge) on your desktop operating system. Please also make sure that the  firewall of the computer or network firewall does not block outgoing  connections to NO MONKEY domains. We recommend a quad-core processor  and 8 GB of RAM or more. In addition, we recommend a workstation with a  mouse, keyboard and two monitors, one of which is 24". Additionally, we recommend a webcam.

Q: Are there any prerequisites for attending a Live Online Training?

A: Prerequisites vary depending on the specific training topic you choose. You will find a list of prerequisites under ‘Course Information’ located at the bottom of each course description page. 


Q: How do I register for a Live Online Training or Open Training Session?

A: Locate the training you are interested in, select the (Learn more/Book a Live Online Training/Open Training Session) button, then fill out the form provided. NO MONKEY ACADEMY will reach out to you within 24 hours to complete your registration.


Q: Are certificates of completion provided for NO MONKEY Live Online Trainings or Open Training Sessions?
A: Yes, after the successfully completion of any NO MONKEY Live Online Training or Open Training Session you will receive a certificate of completion.


Q: What happens if An Open Training Session does not have enough participants to run?

A: If an Open Training Session does not meet the minimum amount of 7 particiapnts to take place - learners can register for the next Open Training Session available free of charge or receive a refund.

 

Q: What happens if I cannot attend my Open Training Session?

A: To reschedule a missed training or receive a refund NO MONKEY ACADEMY must be informed a minimum of 5 German business days prior to your scheduled Open Training Session. Your request to reschedule an Open Training Session must be received in writing via e-mail to support@no-monkey.com. 

All About eLearnings

Q: What is included in an eLearning?
A: Our one-hour eLearnings are designed with videos, interactive games, and occasional quizzes to make learning highly engaging. Each course falls within a distinct cross-section within the NO MONKEY Security Matrix,  so you know what the course is about at a glance. Whether you are on a train, in the office, or in between pitches at an event, you can use the time to learn about SAP security. All NO MONKEY eLearnings are available online, 24/7 and can be completed at each learners own pace.  
 
Q: How much time do I need to schedule for a NO MONKEY eLearning, do I need to complete it in one go?
A: NO MONKEY eLearnings are designed to last, on average, one hour. Learners do not need to complete the course in one go. You can pause the eLearning and complete it at your own pace, although it is recommended to complete the eLearning in one go.

Q: What eLearnings are currently available?
A: You can find an overview of our current courses in the course catalog here. Be sure to check the eLearning overview as new courses are continuously being created and added to our catalog.


Q: Is an eLearning course the same as a Live Online Training?
A: No, an eLearning course is self-paced and self-directed, while a live online training is conducted in real-time with a trainer leading the session. eLearning course are completed individually. They are self-paced and self-directed,  live online training is conducted in a group of learner with a live trainer leading the session.

Q: Do I need any special equipment to take an eLearning course?
A: You will need a computer or mobile device with an internet connection and a web browser. Some courses may require additional software or plugins.  

Q: Can I access an eLearning course anytime?
A: Yes, you can access the eLearning course anytime from anywhere, as long as you have an internet connection.

Q: Can I pause the eLearning course and resume later?
A: Yes, you can pause the eLearning course and resume later at your convenience.

Q: Are there any certifications provided upon completing an eLearning?
A: Yes, upon successful completion of a course, you will receive a certificate of completion that you can add to your professional portfolio. 

Q: What language is used in NO MONKEY Academy eLearnings?
A: All NO MONKEY eLearnings, subtitles, slides and info-graphics are originally produced in English.

Q: Can I access the eLearnings offline?
A: No, NO MONKEY ACADEMY eLearnings are only accessible online and require an internet connection.


Q: How long does the subscription last?
A: The NO MONKEY certificate (product name) lasts for a duration of 12 months.

Q: How do I enrol in an eLearning?
A: You can enrol in a by clicking on the individual course you are interested in. After opening the course page, click on the “Learn more/Book an eLearning.” Complete the form and NO MONKEY will reach out to you within 24 hours.


Q: Will I receive a certificate of completion after I successffully complete the training?
A: After successfully completing the eLearning  you will receive a certificate of completion.    

Q: What language is used in NO MONKEY ACADEMY eLearnings?  
A: All NO MONKEY eLearnings, subtitles, slides and info-graphics are produced in English.  

Q: How much does a yearly subscription cost?  
A: Prices for an annual subscription vary based on the amount of learners you would like to enroll. To learn more about our corporate pricing options, please reach out to our sales department.

All About Payment and Access

Q: How do I enroll into a NO MONKEY ACADEMY eLearning?
A: You can enroll by reaching out to our sales department here.
 
Q: How do I sign up for a Live Online Training?
A: You can book a Live Online Training by reaching out to our sales department here.

Q: How long is the minimum subscription period?
A: 12 months.

Q: How much does a yearly subscription cost?
A: Prices for an annual subscription vary based on the amount of learners you would like to enroll. To learn more about our corporate pricing options, please reach out to our sales department.

Q: Is my purchase access transferable?
A: Learning accounts are not transferable. For more information on this, please read our terms and conditions.

Q: Can learners download eLearnings and view them offline? 
A: No. Learners need to log into the NO MONKEY ACADEMY in order to access our eLearnings.